Frequently Asked Questions
Everything you need to know about shopping with NOGU.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, many of our products include a 1-year limited warranty against manufacturing defects. Please refer to the specific product page for detailed warranty information.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team.