Returns & Exchanges
We want you to love your NOGU pieces, which is why we offer a 30-day window for returns and exchanges on all eligible items. Ensure your items are in their original, unworn condition with all packaging intact to qualify for a full refund or store credit.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label, which will be sent directly to your email for easy printing.
Package Your Items
Carefully place your jewelry or accessories back into their original NOGU gift boxes and secure them in a padded shipping envelope.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing